:root{
  --bg:#f5f8ef;
  --surface:#ffffff;
  --surface-soft:#f8fbf1;
  --ink:#1d2b12;
  --muted:#68735e;
  --line:#dfe7d4;
  --brand:#55751d;
  --brand-dark:#36530f;
  --brand-deep:#243b0c;
  --accent:#7db51f;
  --accent-soft:#edf6d8;
  --gold:#d5c84a;
  --danger:#b42318;
  --shadow:0 14px 38px rgba(52,78,16,.09);
  --shadow-lg:0 24px 70px rgba(45,68,14,.15);
  --radius:18px
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.55 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}
a{text-decoration:none;color:inherit}
button,input,select{font:inherit}
.app-shell{min-height:100vh;display:flex}
.sidebar{
 width:276px;background:linear-gradient(180deg,#fff 0%,#fbfdf8 100%);
 border-right:1px solid var(--line);padding:18px 14px;
 display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0;z-index:30
}
.side-top{display:flex;align-items:center;gap:11px;padding:2px 8px 20px}
.logo-wrap{width:48px;height:48px;border-radius:14px;background:#fff;border:1px solid var(--line);box-shadow:0 5px 16px rgba(55,82,17,.09);overflow:hidden;display:grid;place-items:center;flex:none}
.logo-wrap img{width:100%;height:100%;object-fit:cover}
.side-top strong{display:block;font-size:13px;letter-spacing:.08em;color:var(--brand-deep)}
.side-top small{color:var(--muted)}
.brand-mark{display:grid;place-items:center;background:var(--brand-dark);color:#fff;font-weight:900}
.nav-label{font-size:10px;font-weight:800;letter-spacing:.12em;color:#99a58d;padding:12px 13px 6px}
.nav-item{display:flex;align-items:center;gap:12px;padding:11px 13px;border-radius:12px;color:#65705c;margin:2px 0;font-weight:650;transition:.18s}
.nav-item span:last-child{flex:1}
.nav-item:hover{background:#f1f6e6;color:var(--brand-dark)}
.nav-item.active{background:var(--accent-soft);color:var(--brand-dark);box-shadow:inset 3px 0 0 var(--accent)}
.nav-item .nav-icon{width:21px;text-align:center;font-size:16px;color:var(--brand)}
.side-bottom{margin-top:auto;border-top:1px solid var(--line);padding-top:12px}
.mini-profile{display:flex;gap:10px;align-items:center;padding:9px 10px 12px}
.mini-profile strong,.mini-profile small{display:block}
.mini-profile small{color:var(--muted);font-size:12px}
.avatar,.large-avatar{display:grid;place-items:center;background:linear-gradient(145deg,var(--brand),var(--accent));color:#fff;font-weight:800}
.avatar{width:36px;height:36px;border-radius:50%;font-size:12px;box-shadow:0 5px 12px rgba(78,112,25,.18)}
.main{margin-left:276px;width:calc(100% - 276px);padding:28px 36px 45px}
.topbar{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:25px}
.eyebrow{font-size:11px;font-weight:850;letter-spacing:.12em;color:var(--brand);margin-bottom:4px}
.topbar h1{margin:0;font-size:26px;letter-spacing:-.02em;color:var(--brand-deep)}
.topbar p{margin:3px 0 0;color:var(--muted)}
.top-actions{display:flex;gap:10px;align-items:center}
.icon-btn{border:1px solid var(--line);background:#fff;border-radius:12px;width:40px;height:40px;cursor:pointer;color:var(--brand-dark);display:grid;place-items:center}
.icon-btn:hover{border-color:#b8ca97;background:#f8fbf1}
.mobile-only{display:none}
.hero{
 background:linear-gradient(135deg,var(--brand-deep) 0%,var(--brand) 58%,#79a91e 100%);
 color:#fff;border-radius:22px;padding:30px;display:flex;justify-content:space-between;
 gap:25px;align-items:center;box-shadow:var(--shadow-lg);margin-bottom:26px;position:relative;overflow:hidden
}
.hero:after{content:"";position:absolute;width:250px;height:250px;border-radius:50%;right:-90px;top:-120px;border:35px solid rgba(255,255,255,.08)}
.hero h2{margin:8px 0 5px;font-size:29px;letter-spacing:-.025em;position:relative;z-index:1}
.hero p{margin:0;color:#edf6df;max-width:650px;position:relative;z-index:1}
.status-pill{display:inline-flex;padding:5px 10px;border-radius:999px;background:rgba(255,255,255,.14);font-size:12px;text-transform:capitalize;position:relative;z-index:1}
.hero-code{min-width:170px;border-left:1px solid rgba(255,255,255,.2);padding-left:24px;position:relative;z-index:1}
.hero-code small{display:block;color:#dce9c8;font-size:10px;letter-spacing:.1em}
.hero-code strong{display:block;margin-top:4px}
.section{margin-bottom:27px}
.section-head{display:flex;justify-content:space-between;margin-bottom:13px}
.section-head h3{margin:0;font-size:18px;color:var(--brand-deep)}
.section-head p{margin:3px 0 0;color:var(--muted)}
.status-grid{display:grid;grid-template-columns:repeat(4,1fr);background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden;box-shadow:0 6px 20px rgba(50,70,20,.04)}
.status-grid>div{padding:20px;border-right:1px solid var(--line)}
.status-grid>div:last-child{border-right:0}
.status-grid span,.detail span{display:block;color:var(--muted);font-size:12px;margin-bottom:5px}
.status-grid strong{font-size:15px;color:var(--brand-deep)}
.module-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:13px}
.module-card{background:#fff;border:1px solid var(--line);border-radius:17px;padding:18px;display:flex;gap:13px;align-items:flex-start;transition:.18s;min-height:115px}
.module-card:hover{transform:translateY(-2px);box-shadow:var(--shadow);border-color:#c7d6ab}
.module-card h4{margin:1px 0 3px;color:var(--brand-deep)}
.module-card p{margin:0;color:var(--muted);font-size:13px}
.module-card>span:last-child{margin-left:auto;color:var(--brand)}
.module-icon{width:42px;height:42px;border-radius:12px;background:var(--accent-soft);color:var(--brand);display:grid;place-items:center;font-weight:800;flex:none}
.notice{background:#fff;border:1px solid var(--line);border-radius:17px;padding:16px 18px;display:flex;gap:13px;align-items:center}
.notice-icon{width:30px;height:30px;border-radius:50%;background:var(--accent-soft);color:var(--brand);display:grid;place-items:center;font-weight:800}
.notice p{margin:2px 0 0;color:var(--muted);font-size:13px}
.notice a{margin-left:auto;color:var(--brand-dark);font-weight:750;font-size:13px}
.panel{background:#fff;border:1px solid var(--line);border-radius:20px;padding:24px;box-shadow:0 5px 22px rgba(50,70,20,.035)}
.profile-cover{display:flex;align-items:center;gap:16px;padding-bottom:24px;border-bottom:1px solid var(--line)}
.large-avatar{width:68px;height:68px;border-radius:20px;font-size:20px}
.profile-cover h2{margin:0;color:var(--brand-deep)}
.profile-cover p{margin:2px 0;color:var(--muted)}
.detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:0 28px}
.detail{padding:17px 0;border-bottom:1px solid var(--line)}
.detail strong{color:var(--brand-deep)}
.module-heading{display:flex;gap:14px;align-items:center}
.module-heading h2{margin:0;color:var(--brand-deep)}
.module-heading p{margin:2px 0;color:var(--muted)}
.module-icon.large{width:52px;height:52px}
.empty-state{text-align:center;padding:40px 20px;border-top:1px solid var(--line);margin-top:22px}
.empty-state.compact{border:1px dashed #cfdabf;border-radius:15px;margin-top:24px;background:#fbfdf8}
.empty-icon{width:50px;height:50px;border-radius:16px;background:var(--accent-soft);color:var(--brand);display:grid;place-items:center;margin:0 auto 12px;font-weight:800;font-size:18px}
.empty-state h2,.empty-state h3{margin:0 0 5px;color:var(--brand-deep)}
.empty-state p{color:var(--muted);max-width:580px;margin:0 auto 18px}
.info-row{display:flex;justify-content:space-between;padding:15px 0;border-top:1px solid var(--line);color:var(--muted)}
.info-row strong{color:var(--brand-deep)}
.btn{display:inline-flex;justify-content:center;align-items:center;min-height:44px;padding:0 16px;border-radius:12px;border:1px solid transparent;font-weight:750;cursor:pointer}
.btn.primary{background:var(--brand-dark);color:#fff;box-shadow:0 7px 18px rgba(54,83,15,.18)}
.btn.primary:hover{background:var(--brand)}
.btn.ghost{border-color:var(--line);background:#fff;color:var(--brand-dark)}
.btn.ghost:hover{background:var(--accent-soft);border-color:#c8d7ab}
.full{width:100%}
footer{text-align:center;color:#8a9680;font-size:12px;padding:28px 0}
.auth-page{min-height:100vh;background:radial-gradient(circle at 10% 10%,#eef6da 0,#f7faf2 32%,#eef4e7 100%);display:grid;place-items:center;padding:22px}
.auth-shell{width:min(1040px,100%);display:grid;grid-template-columns:1fr 430px;background:#fff;border:1px solid var(--line);border-radius:25px;overflow:hidden;box-shadow:var(--shadow-lg)}
.auth-brand{background:linear-gradient(145deg,var(--brand-deep),var(--brand));color:#fff;padding:46px;position:relative;overflow:hidden}
.auth-brand:after{content:"";position:absolute;width:330px;height:330px;border-radius:50%;right:-160px;bottom:-190px;border:55px solid rgba(255,255,255,.08)}
.auth-logo{width:120px;height:120px;border-radius:28px;background:#fff;border:1px solid rgba(255,255,255,.5);padding:5px;box-shadow:0 12px 35px rgba(0,0,0,.16);position:relative;z-index:1}
.auth-logo img{width:100%;height:100%;object-fit:cover;border-radius:22px}
.auth-brand h1{font-size:40px;line-height:1.08;letter-spacing:-.04em;margin:30px 0 12px;position:relative;z-index:1}
.auth-brand p{color:#e6f1d6;max-width:450px;position:relative;z-index:1}
.auth-card{padding:45px}
.auth-card h2{font-size:28px;margin:6px 0 0;color:var(--brand-deep)}
.muted{color:var(--muted)}
label{display:block;font-weight:650;margin:18px 0;color:var(--brand-deep)}
input,select{width:100%;height:48px;border:1px solid #d6dfca;border-radius:11px;padding:0 13px;margin-top:7px;outline:none;background:#fff;color:var(--ink)}
input:focus,select:focus{border-color:#8eaf50;box-shadow:0 0 0 3px #edf5dd}
.alert{padding:11px 13px;border-radius:11px;margin:18px 0;font-size:13px}
.alert.error{background:#fef3f2;color:var(--danger);border:1px solid #fecdca}
.auth-divider{display:flex;align-items:center;gap:9px;margin:23px 0;color:#98a58e;font-size:12px}
.auth-divider:before,.auth-divider:after{content:"";height:1px;background:var(--line);flex:1}
.tiny{font-size:12px;color:#8b9782;line-height:1.5}
.backdrop{display:none}
.returning-page{min-height:100vh;background:radial-gradient(circle at 15% 5%,#eef6da,#f7faf2 42%,#edf4e5);padding:24px}
.returning-wrap{max-width:560px;margin:40px auto}
.returning-card{background:#fff;border:1px solid var(--line);border-radius:24px;padding:30px;box-shadow:var(--shadow-lg)}
.returning-brand{display:flex;align-items:center;gap:12px;margin-bottom:24px}
.returning-brand img{width:58px;height:58px;border-radius:15px;object-fit:cover;border:1px solid var(--line)}
.returning-brand strong{display:block;color:var(--brand-deep);letter-spacing:.05em}
.returning-brand small{color:var(--muted)}
.returning-card h1{color:var(--brand-deep);margin:0 0 7px}
.returning-card p{color:var(--muted)}
.returning-card button{margin-top:20px;width:100%;padding:13px;border:0;border-radius:11px;background:var(--brand-dark);color:white;font-weight:750;cursor:pointer}
.returning-card button:hover{background:var(--brand)}
@media(max-width:1000px){.module-grid{grid-template-columns:repeat(2,1fr)}.status-grid{grid-template-columns:repeat(2,1fr)}.status-grid>div:nth-child(2){border-right:0}.status-grid>div{border-bottom:1px solid var(--line)}.hero{align-items:flex-start}.hero-code{display:none}}
@media(max-width:760px){.sidebar{transform:translateX(-105%);transition:.22s;width:285px;box-shadow:20px 0 40px rgba(0,0,0,.1)}.sidebar.open{transform:none}.backdrop{display:none;position:fixed;inset:0;background:rgba(35,52,13,.42);z-index:20}.backdrop.open{display:block}.main{margin-left:0;width:100%;padding:20px 15px 35px}.mobile-only{display:grid}.desktop-avatar{display:none}.topbar{align-items:center;margin-bottom:20px}.topbar h1{font-size:21px}.topbar p{font-size:12px}.top-actions .icon-btn{display:none}.hero{padding:22px;border-radius:18px}.hero h2{font-size:23px}.module-grid{grid-template-columns:1fr}.status-grid{grid-template-columns:1fr}.status-grid>div{border-right:0!important}.status-grid>div:last-child{border-bottom:0}.notice{align-items:flex-start;flex-wrap:wrap}.notice a{margin-left:43px}.panel{padding:18px}.detail-grid{grid-template-columns:1fr}.auth-shell{grid-template-columns:1fr}.auth-brand{padding:30px}.auth-brand h1{font-size:30px;margin:25px 0 10px}.auth-logo{width:92px;height:92px}.auth-card{padding:28px}.auth-brand p{margin-bottom:0}.returning-page{padding:14px}.returning-wrap{margin:20px auto}.returning-card{padding:22px}}


/* Phase 12 Support Tickets */
.support-grid{display:grid;grid-template-columns:minmax(260px,.9fr) minmax(0,1.5fr);gap:20px}
.support-ticket-row{display:flex;justify-content:space-between;gap:12px;align-items:center;text-decoration:none;color:inherit;border:1px solid var(--border,#e5e7eb);border-radius:14px;padding:14px;margin:8px 0;background:var(--card,#fff)}
.support-ticket-row.selected{border-color:#1d7a55;box-shadow:0 0 0 2px rgba(29,122,85,.08)}
.support-ticket-row strong,.support-ticket-row span,.support-ticket-row small{display:block}
.support-ticket-row>div span{font-weight:700;margin-top:4px}.support-ticket-row small{opacity:.65;margin-top:5px}
.support-thread{display:flex;flex-direction:column;gap:12px;max-height:520px;overflow:auto;margin:12px 0}
.support-message{border:1px solid var(--border,#e5e7eb);border-radius:14px;padding:14px;background:var(--card,#fff)}
.support-message.admin{background:#f0f8f4}.support-message-meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px}.support-message-meta small{opacity:.65}
.support-attachment{display:inline-block;margin-top:10px;font-weight:700;text-decoration:none}
.support-reply-form{display:grid;gap:12px;border-top:1px solid var(--border,#e5e7eb);padding-top:16px}
@media(max-width:850px){.support-grid{grid-template-columns:1fr}}

/* Phase 15 — Guided Student Portal Tour */
.portal-tour-again{margin:20px 0 0;padding:16px 18px;border:1px solid var(--line);border-radius:16px;background:#fff;display:flex;align-items:center;justify-content:space-between;gap:18px;box-shadow:0 8px 24px rgba(30,55,15,.04)}
.portal-tour-again strong,.portal-tour-again span{display:block}.portal-tour-again strong{color:var(--brand-deep)}.portal-tour-again span{color:var(--muted);font-size:13px;margin-top:4px}
.btn.secondary{background:#fff;color:var(--brand-deep);border:1px solid var(--line)}
.btn.secondary:hover{background:#f4f8ed}
.tour-overlay{position:fixed;inset:0;z-index:1000;display:flex;align-items:center;justify-content:center;padding:20px}.tour-overlay.closing{opacity:0;transition:opacity .18s}.tour-backdrop{position:absolute;inset:0;background:rgba(14,26,8,.62);backdrop-filter:blur(5px)}
.tour-card{position:relative;width:min(520px,100%);background:#fff;border-radius:26px;border:1px solid rgba(255,255,255,.6);box-shadow:0 30px 90px rgba(0,0,0,.28);padding:24px;animation:tourIn .24s ease}.tour-brand{display:flex;align-items:center;gap:10px;color:var(--brand-deep);font-size:11px;font-weight:800;letter-spacing:.08em}.tour-brand img{width:42px;height:42px;border-radius:11px;object-fit:cover}.tour-progress{display:flex;justify-content:space-between;align-items:center;margin:22px 0 10px;font-size:12px;font-weight:750;color:var(--muted)}.tour-progress span:last-child{color:var(--brand)}.tour-body{min-height:255px;display:flex;align-items:center}.tour-step{display:none;width:100%;text-align:center}.tour-step.active{display:block;animation:tourStep .18s ease}.tour-icon{width:66px;height:66px;margin:0 auto 16px;border-radius:20px;display:grid;place-items:center;background:#edf5dd;color:var(--brand-deep);font-size:28px}.tour-step h2{margin:0 0 9px;color:var(--brand-deep);font-size:27px}.tour-step p{margin:0 auto;max-width:400px;color:#34412d;font-size:16px;line-height:1.55}.tour-step small{display:block;margin:12px auto 0;max-width:390px;color:var(--muted);line-height:1.5}.tour-actions{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);padding-top:18px;margin-top:12px}.tour-actions>div{display:flex;gap:8px}.tour-actions .btn{min-width:86px}.tour-actions button[hidden]{display:none}
@keyframes tourIn{from{opacity:0;transform:translateY(14px) scale(.98)}to{opacity:1;transform:none}}@keyframes tourStep{from{opacity:0;transform:translateX(8px)}to{opacity:1;transform:none}}
@media(max-width:600px){.portal-tour-again{align-items:flex-start;flex-direction:column}.portal-tour-again .btn{width:100%}.tour-card{padding:19px;border-radius:22px}.tour-body{min-height:275px}.tour-step h2{font-size:24px}.tour-actions{gap:8px}.tour-actions .btn{min-width:78px}}